Why the scan doesn’t always work in shop ?

Indeed there can be scan problems in shop. There are still many hand-held scanners and checkouts which are not equipped with a technology that can scan the mobile. It can work at a checkout and doesn’t work at another checkout.

Concerning these hand-held scanners, it’s evolving. The important number of users who show their mobiles at checkout is increasing quickly and the brands will have to be equipped faster. If you see “hand scanner”, try first, it generally works better. Or ask the code to be typed for checkout.

Moreover, there are many barcode types : FidMe displays most of them but it still can be differences, if you notice differences, let us know, we will fix it as soon as possible.

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